Frequently Asked Questions
Everything you need to know about your CurlyMe Hair experience.
What is the quality of CurlyMe Hair extensions?
We exclusively offer 100% Virgin Human Hair. Our hair is ethically sourced, chemically unprocessed, and maintains intact cuticles to ensure a natural shine and long-lasting durability with minimal shedding.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. International orders may take 7-14 business days depending on the destination and customs processing.
Can I dye or bleach my CurlyMe Hair?
Yes, because our hair is 100% human hair, it can be dyed, bleached, or heat-styled. However, we recommend consulting a professional stylist to maintain the hair's integrity and moisture balance.
What is your return policy?
We offer a 30-day return policy for items in their original, unused condition with tags and packaging intact. For hygiene reasons, we cannot accept returns on hair that has been installed, brushed, or chemically treated.
How do I maintain my curly hair patterns?
To keep your curls defined, we recommend using sulfate-free shampoos, moisturizing conditioners, and finger-detangling while wet. Avoid excessive heat and use a silk bonnet or pillowcase at night.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay for your convenience.